Damp and Mould: A reminder on Awaab’s Law

We’ve posted information on Awaab’s Law, new rules about damp and mould repairs which came into effect on 27th October this year previously, but due to the potential seriousness of both issues, we thought it best to include a reminder.

Here’s a step-by-step summary of what happens after you report damp or mould to Rydon, including all key timelines:

1. Reporting the Issue

When you call to report damp or mould, Rydon assesses the urgency. Standard response time: Visit within 10 calendar days. Emergency response (e.g., severe leak): Visit within 24 hours.

2. Mould Treatment and Investigation

During the visit, Rydon operatives will:

·       Treat the mould to remove immediate health risks.

·       Investigate the cause, such as leaks or poor ventilation, and offer advice.

3. Written Summary and Action Plan

After the visit, you’ll receive a written summary within 3 working days of the visit, including findings, agreed actions, a schedule of repairs and advice and any necessary further contact details.

4. Carrying Out Repairs

Rydon will complete necessary repairs to fix the root cause and prevent recurrence, within 28 days, where possible.

5. Follow-Up

Rydon will check in to ensure the issue is resolved, three months after the initial repair.

To report any issues you’re having with damp or mould in your property, please contact Rydon on 0800 085 1230 or regenter@rydon.co.uk.