Soft FM: Meet the Team
Daily:
Litter picking of all communal external hard surfaces, gravel & horticultural areas
Litter picking of all internal communal areas
Spot clean stains and marks on hard floors
Wipe handrails & touch points – door handles, handrails etc
Visual inspection
Weekly:
Litter picking of all communal external hard surfaces, gravel & horticultural areas
Sweep and mop internal hard floors
Dusting banisters, windows ledges etc
Removing cobwebs
Cleaning bin chutes
Spot cleaning marks on walls
Cleaning internal windows & door glazing
Clean bin chambers and storerooms
Quarterly:
External communal window cleaning
Annually:
Sweep and mop internal hard floors (where jet washing is not possible)
Dusting & washing banisters & ledges
Removing all cobwebs
Cleaning & disinfecting of bin chute hoppers
Cleaning all marks off the walls
Cleaning all internal windows & door glazing
Jet washing bin chambers and store rooms (excluding bin pods)
Jet washing of landings, balconies & stairs (where possible)
Cleaning of light covers
Specific Requests
All residents can report or request the below, by emailing the details through to MFNcustomerservice@pinnaclegroup.co.uk:
Cleaning issues (additional cleaning for spillages, missed cleans, etc)
Bulk waste collections – up to 4 items of household waste, such as sofa, bed, wardrobe. Excludes fixtures and fittings (laminate flooring, kitchen cupboards, etc) – pre-scheduled only
Grounds Maintenance issues (communal only) – stolen shrubs, overgrown lawns, etc
Vulnerable residents gardening – Any residents with proven vulnerability can request assistance with garden maintenance
Positive feedback – any positive experiences/encounters with Pinnacle staff or the service provided. Where possible provide block name/location on estate so we can identify individual team members
Suggestion – we are always happy to consider suggestions on how service could be improved
GEM Awards
If so moved, residents can nominate Pinnacle’s Soft FM staff for Going the Extra Mile Awards. The GEMs are awarded for work that exceed the contractual obligation of the team member, something like helping a resident with their shopping, dropping off food parcels, or just being consistently excellent each day. Residents can report GEM nominations to the MFNcustomerservice@pinnaclegroup.co.uk address.
Current Team:
Andra Stoicanescu – Contract Manager
Mario Sousa – Team Leader
Gifty Afful – Cleaner
Hernani Moura – Cleaner
Maria Caldeira – Cleaner
Jeff Pilbeam – Grounds Maintenance Operative
Robyn Grant – Grounds Maintenance Operative
Paul McPhearson – Bulk Waste Driver
The cleaners, caretakers and grounds maintenance staff that work here are responsible for what’s known in the trade as Soft Facilities Management, or Soft FM.
This small, dedicated team of experts carry out a number of daily, weekly, monthly and annual tasks that keep Myatts Field North running smoothly and looking it’s best. We’d like to take you behind the curtain, introduce the team and give you a breakdown of those tasks below:
