Bulky Waste Collections: How To

Pinnacle FM Estate Services offer eligible residents a convenient and cost-free bulky waste collection service, so you can responsibly dispose of those unwieldy household items that have overstayed their welcome.

What Can We Collect?

We’ll collect up to four bulky household items, including (but not limited to):

• Bed frames and mattresses

• Wardrobes

• Fridges and freezers

• Tables & Chairs

• Sofas…and other large, non-hazardous household goods.

This service is included in your housing service charge, so you can tidy up without breaking the bank. We’re unable to provide a property clearance service, and do not collect builders waste.

How It Works:

1. Contact the Housing Office

Reach out to your housing office to request your collection. Let us know what items you'd like removed.  You can do this by telephone on 0203 771 0151, or by email on mfncustomerservice@pinnaclegroup.co.uk.

2. Wait for Confirmation

Clearly mark your items with your collection reference number. Do not place items outside until the evening before your scheduled pickup as it may be considered flytipping.

3. Place Items Safely

On the evening before collection, move your items to a safe, accessible location (on the ground floor and to the front of the property. Choose a spot that:

·        Does not block roads, paths, drives, or emergency access points

·        Does not create a tripping hazard or any other health & safety risk

·        Is clearly visible to our team but respectful of your neighbours

Where Can You Store Bulky Items?

If you’re waiting for your collection, you’re welcome to store items in your private space only, such as:

• Inside your home

• In your private front or back garden (if you have one)

Communal areas—including hallways, stairwells, shared gardens, and bin stores—are not permitted for storage of any items. Let’s Work Together for a cleaner, safer community.