Customer Satisfaction Scores

We survey residents once a year and results from the year 2024-25 are in.

Naturally, we’re over the moon to see the hard work of Pinnacle staff and Rydon colleagues reflected in the below report card, which shows the hard work and commitment of the small but close knit team that come to work everyday in the community centre.

% Satisfied (fairly, very or neutral) 2025

Overall satisfaction with Landlord's Services 95.59

Overall Housing & Estate Management* 96.32

Housing Management 96.32

Ease of reporting concerns 99.16

Communal repairs & maintenance 94.81

Internal and external cleaning* 97.40

Grounds Maintenance 98.48

Listens to your views 95.56

Keeps you informed 97.78

These figures reflect our efforts towards continuous improvement and will act as a benchmark for the standards our residents have rightly come to expect in this corner of SW9. Most of all, we’re grateful for such positive feedback from the people who matter most, thank you to everyone who took part.